Frequently asked questions

Where are the products made?
All products are made in USA.
 
Is Natural Imperial Body Butter made from harmful ingredients?
Our company only use all natural and organic ingredients. We take pride in using only therapeutic grade essential oils in our product vs fragrance oils which are not 100% natural.
 
How can I find out more information about a product?
Information for our products are available in their individual product pages. Uses, benefits, price, and full ingredients list are available in the individual product pages. If you have any questions, feel free to reach out to us!
 
How long can you use the product after opening?
Our products have a 6-month shelf life after opening.
 
What type of payment method does Natural Imperial Essentials accept?
We accept all major credit cards and debit cards. Unfortunately, we do not accept PayPal.
 
How can I update or cancel my order?
All orders are Final
 
My shipping address is incorrect. What do I do?
We can modify the shipping, but this needs to be done before we pack the order. Please contact us as soon as possible by sending an email at Support@naturalimperialessentials.com or
call us at +1-813-906-9082
 
Why is my credit/debit card not being accepted? Why am I getting an error when placing an order?
This is usually caused by mismatch payment information. Please check the credit card number, CVV, name on the card and expiry date. If there is still an error, please contact us to get assistance placing an order.
 
Does Natural Imperial Essentials have gift cards?
No, we currently do not offer gift cards.
 
When will my order ship?
Please allow up to 3 days to process the order.
Orders are shipped out every Monday, Tuesday, and Thursday.
 
I never received a confirmation email. Where can I see my order details?
You should receive an email confirmation after successfully placing an order. Please check your spam mail and make sure you add Support@naturalimperialessentials.com to your mailing list. If you want another email copy of your order confirmation just contact us and we will be more than
happy to resend it.
 
My butter melted in transit, now what?
It is possible for some products to melt while in transit especially during summer months or in hot climates. If your package is left outside for a long time, there is a possibility that the products will melt. In most cases, you can simply put the melted product in the fridge and let it solidify. If you notice that the product is not the same consistency, it is okay and PLEASE do not through it away. The ingredients and benefits are all still the same.
 
What is your return policy?
All sales are final, If you are not fully satisfied with your product please contact us at Support@naturalimperialessentials.com
 
Who do I contact for technical difficulties with the website?
For all technical and ordering issues, feel free to contact us. You can email us at Support@naturalimperialessentials.com, if applicable please attach a screen shot of the issue and explain the issues that you are experiencing.
 
Do you sale wholesale?
If you are interested in selling Natural Imperial Essentials products, please email us at Support@naturalimperialessentials.com
 
Need more help?
Please Contact us